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When Phones Are Just Too Smart

Posted by Fiddy On 10:30 PM 0 comments

IF Caroline Cua’s iPhone looked anything like her closet, where she keeps her dozens of pairs of shoes, she would have screen after screen of applications.

ut instead her iPhone is nearly empty. Since she bought it nearly a year ago, Ms. Cua, 27, who works for a transportation service in San Francisco, has downloaded precisely five programs. And though she uses four of those apps “religiously,” she says, the ones she favors — Pandora, the Internet radio service, and Shazam, the music identifier — are your basic black pumps.

And that’s just fine with her, until she finds herself among friends whose iPhones are studded with icons. When a fellow iPhone owner asked recently to see her apps, she grew self-conscious. “I said to him, ‘O.K., now I’m officially feeling like a loser,’ ” she recalled.

Ms. Cua is not an exception. She is the rule. The average iPhone or iPod Touch owner uses 5 to 10 apps regularly, according to Flurry, a research firm that studies mobile trends. This despite the surfeit of available apps: some 140,000 and counting.

Last week’s announcement of the Apple iPad, a tablet device that runs iPhone applications and will not be available until March, has already spurred the development of more, including a version of a drawing app called Brushes; Nova, a shooter game; and Apple’s own app called iBooks, which will connect to its new online e-bookstore.

But that doesn’t mean that people will change their habits. Actually, it may just make them feel a tad more overwhelmed. The next generation of gadget users might prove different, but for now it is clear that people prefer fewer choices, and that they gravitate consistently toward the same small number of things that they like. Owners of iPhones are no different from cable TV subscribers with hundreds of channels to choose from who end up watching the same half-dozen.

So, for every zealous owner whose iPhone is loaded with little-known programs that predict asteroid fly-bys, there are many more Caroline Cuas, who seldom venture outside the predictable. Most say they’re too busy, too lazy or just plain flummoxed by the choices.

“I think I’m supposed to want more of them than I have,” said Julie Graham, a psychotherapist in San Francisco who echoed Ms. Cua’s vague anxiety. “There’s this sense that I’m missing out on something I didn’t know I needed.”

Ms. Graham, 50, said friends were shocked when she confessed to having failed to download Urbanspoon, a compendium of restaurant reviews. She now has it — and seldom uses it. “I don’t have time,” she said.

Since apps were introduced in 2008, rivals like Palm, Microsoft, Google and Research in Motion have all rushed out their own catalogs of mobile applications.

A survey of iPhones, iPod Touch and Android users conducted in July 2009 by AdMob, an advertising network that helps people promote their applications on smartphones, found that people discover apps most often by browsing app stores. And even though the iTunes store is bloated with offerings, people tend to gravitate to the most popular.

“For all the tens of thousands of apps out there, the odds of being exposed to more than a thousand are very small,” said Stewart Putney, the founder and chief executive of Moblyng, a company in Redwood City, Calif., that develops applications for mobile devices.

“The top apps featured at the store do change out,” Mr. Putney said. “But most users will never see more than 1 percent of the total apps available.”

A study last year by Pinch Media found that most people stop using their applications pretty quickly, particularly if those apps are free. And three out of every four applications people download are free, even though analysts say that Apple and its developers receive $1 billion a year in revenue from selling applications (Apple itself won’t say).

Jon Lebkowsky, 60, who runs a technology company in Austin, Tex., has a few dozen apps on his phone but uses only a handful, he said. He discovered a few when he saw friends using them. Others he found by searching the app store. “I’m a Buddhist, so I searched for ‘Buddhism’ and ‘Buddha’ to see what I could find,” he said. “I found a cool meditation app and a set of the Buddha’s writings.”

Some apps become the electronic equivalent of comfort food. Ms. Cua said her social inclinations were well served by a game called Words With Friends, a popular Scrabble derivative that she plays with others. Dana Delany, the actress, has the same game, which Ms. Delany said is played among word-oriented people on the set of “Desperate Housewives.”

“Your personal interests certainly drive what you’re interested in,” said Peter Farago, vice president for marketing at Flurry. “But people can’t always find the things they’re interested in.”

At the app-happy end of the spectrum is Phil Minasian, 18, a freshman at Purdue in West Lafayette, Ind. Mr. Minasian said his iPhone is loaded with games, including racing games, Texas hold ‘em, and numerous word puzzles. He said that while the majority of his games are free, he still pays about $15 a month for those that aren’t.

Mr. Minasian said he believed that people who don’t download apps in abundance are missing out. “If people put the time in, they can definitely find apps they’ll like, and that help with everyday life,” he said. With the help of — you guessed it — an app for finding apps, he found the Weather Channel app, which he prefers to the weather program that came with his iPhone.

Simon Sinek, 36, a leadership and management consultant in New York, has 130 apps, having collected them with a tried-and-true strategy.

Every night, Mr. Sinek said, he goes to the iTunes store to look at the most popular apps. “If one looks appealing, I see if there is a free version to try first,” he said. He also looks at the number of stars next to the app. If more than 5,000 people have downloaded an app, and 60 percent have given it the maximum of five stars, Mr. Sinek downloads it. “I might even pay for it, even if it’s over 99 cents,” he said.

Sometimes he goes completely rogue, entering random words in the search box, just to see what pops up. Typing “brain” yielded one of his favorite apps, a simple, elegant and free program called 3D Brain. John Connolly, a media producer who created 3D Brain for the Dolan DNA Learning Center of Cold Spring Harbor Laboratory in Cold Spring Harbor, N.Y., said he was delighted to hear that Mr. Sinek downloaded the app, which is used mostly by science educators and students.

“I think most people are inherently interested in how their brain works, in what makes them tick,” he said. And, of course, there’s an app for that.

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Google is developing an online store where it will sell business software from its partners in an effort to ramp up sales of Google Apps, its own suite of business applications, according to a person familiar with the project.

Google already offers what it calls a solutions marketplace, a site where users of Google Apps can find a variety of add-ons, tools and support services. The new store represents the next step in Google’s strategy to work with business partners to promote Google Apps, said the person, who agreed to speak on the condition of anonymity because he was not authorized to discuss the project. This person said the store was largely intended to provider better integration with Google’s partners and make it easier for users to buy add-ons and services.

Google declined to comment on its plans to develop a store for business software, but suggested that it was working to revamp its current marketplace.

“The Google Solutions Marketplace makes it easy for our customers to connect with an ecosystem of products and professional services,” the company said in a statement. “We’re constantly working with our partners to deliver more solutions to businesses, but we have nothing to announce at this time.”

While the solutions marketplace is simply a place for connecting users of Google Apps with third-party vendors, Google will take a slice of the revenue generated by tools and services sold through its store, the person familiar with Google’s plans said. The revenue generated by the store is expected to be small, at least by the standards of Google’s $23 billion annual business.

Google’s plans for the store were first reported by The Wall Street Journal.

Google Apps includes a variety of applications, including Gmail, a calendar function and software to create and edit text documents, spreadsheets and presentations. Google offers the programs free and sells the entire suite to businesses for $50 per user per year. While Google Apps has gained some important customers, it has failed to dent the business of Microsoft, the market leader in business productivity software. Google said that about 20 million people use Google Apps, but only hundreds of thousands of those are paying customers. By comparison, nearly 500 million people have bought Microsoft Office.

Google said it had recently added many paying Apps customers, including 20,000 users at Motorola, 15,000 at Jaguar Land Rover and 30,000 in the city government of Los Angeles.

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Thought these got killed on Wednesday, but looks like we didn’t stake them in the hearts, shoot them in the head, nail ‘em with silver bullets, or whatever it takes to take down these brain-eating, unkillable Apple Tablet rumors.

First up, I thought the rumor about Apple partnering with Verizon was bashed with a baseball bat like a fax machine dragged out to a field. But apparently people who know people who know people know for certain that Apple is still in talks with Verizon about a wireless deal. Makes me wonder if the only thing these “sources” know is how to keep Verizon’s stock inflated.

Also heard on the tubes is that Apple is working on… a tablet?!? Yes, somehow the rumor that Apple is working on a tablet still walks the earth, or at least the Internet. Okay, in fairness, this rumor specifies that it’s a new tablet that’s more Mac than iPhone. But let’s face it, Apple always has more products in the works. So, sure, they probably do have a larger iPad or a Mac tablet on the table somewhere. It could be ready to go in a year, or it could be held back numerous times, as has been claimed about the iPad. Warn me when this zombie wanders closer to the front yard (or if it turns out to be one of those freaky fast zombies from 28 Days Later).

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XP mode in Windows 7 pt 2

Posted by Fiddy On 12:33 AM 0 comments

XP Mode runs using Microsoft Virtual PC. This is based on Connectix's Virtual PC, primarily used to get Mac and PCs to run together. Microsoft either liked it, or didn't like it (it is hard to tell with Microsoft), and subsequently bought it in 2006 and released the software for free (now there is a business model).

Microsoft then polished the code and released it as Virtual PC 2007, which runs on Vista and XP given the right hardware and patches. Further polishing followed and we arrive at Microsoft Virtual PC that is to be bundled with Windows along with a suitable copy of XP to run with it.

Virtualisation is to step into the mainstream market. Right, so what's the big deal this time then? Virtualisation is nothing new and Virtual PC has been sitting on Microsoft's servers as a free download for ages. It's bundling XP Mode into Windows 7, but the way the two applications have been integrated together is a new thing.

There are two parts to XP Mode. Alongside Virtual PC we have the more substantial XP part, this is essentially a copy of Windows XP tailored for Virtual PC and with the appropriate licensing, so we can get two Windows for the price of one.

Your virtual XP is not completely closed off from Windows 7, however. Some effort has been made to marry the two operating systems. XP Mode has direct access to the range of Known Folders (My Documents, My Pictures and so forth), and you can cut and paste between XP and Win7 and share data. You can even launch your XP Mode apps directly from a shortcut on your Win7 Desktop.

The extent of the Direct hardware access also includes USB support and printer redirection – or rather that's the feature list on paper anyway. Not all of the features worked quite as seamlessly as Microsoft's instructions promised it would when we tried it.

Getting it up and running is easy-peasy and when you switch to full screen XP Mode only the little toolbar at the top reminds you that it isn't an XP machine. It's rather impressive to sit and watch Office install itself onto what it thinks is the root of your C drive and run perfectly.



Pop back to your Window 7's Start menu and there are your XP Mode applications, ready to launch directly from outside your virtual system. No drag and drop of documents though, that's asking a bit too much perhaps. Although it would be really great feature for the next update (hint, hint).

Starting a virtual machine for another operating system is equally painless. Click on 'Create Virtual Machine', define the amount of RAM you would like to give it and create a virtual hard drive, the dynamic expanding type is best.

Once created you've a virtual hard drive file that you can copy to another system and open there. Your virtual OS is also wonderfully portable. You can transfer a full PC OS installation, complete with applications, settings and documents, from one system to another and it'll run. Try doing that that without using virtualisation and see how that goes!

Beyond the theory

We tried installing a full version of XP Professional from a disc as a new virtual machine. All proceeded as advertised, with just a slight moment of panic when it started formatting the hard drive, until we remembered that in virtual land it doesn't have direct access to the physical drive.

Running the integration utility to link the two together to share data unfortunately proved less successful, and locked our new XP installation into 4-bit graphics, ouch. We're not sure what happened there. If it's a bug we hope it gets fixed.

Having been mightily impressed with XP Mode during testing, like the fools we are, we tried running some games. No, no, no. We can report that Hearts and Pinball work. Nearly everything else fell over, crashed or refused to install at all. 3D games are out.

We dug through the box of old games and tried Civilisation III, which installed happily and then refused to recognise the CD as the original, the game's code defeating the virtualisation's redirection somehow.

Back in time again to Microsoft Combat Flight Simulator, which runs! And at a respectable speed on our system too. To be fair running games was never within the remit of Virtual XP. The only possible games it'll cope with are blasts from the past and even then the results are mixed.

So what's the point? Ah, well corporate types will be pleased that they can keep Win7 incompatible software in action, even if they decide to switch to the new OS. If you've a special bit of software you can't upgrade and simply can't live without then this is a good a solution as any.

The uses for software development are obvious. The rest of us might wonder what to do with this undoubtedly remarkable bit of programming.

Well, you could run a virtual session and install all sorts of weird and wonderful software onto your virtual version of XP that you know will make a dog's dinner of your nice clean Windows installation. This keeps your main installation nice and uncluttered.

You could create an XP version with every codec and media player on it, something which can easily become a right mess, and use this as a media player. Or, use it as a test-bed for suspect software. Want to see exactly what will go where and do what? Run it on your virtual system and see. No worries if it all goes horribly wrong and digs nasty hooks into your Windows directory. It's all virtual and if it comes to it you can just delete the whole thing and start again, no harm done.



Okay, we are grasping at straws a little here. Whether or not it is worth going for the Professional or Ultimate Editions of Windows 7 just for XP Mode is debatable.

Virtual PC is a free download and there are plenty of alternatives; realistically it's just the licensed copy of XP and the ready made integration that you are paying for. If you've an old copy of XP knocking around then you are in business anyway.

Virtualisation. Simple

What it may well do is get more people playing with virtual systems. Running Linux, BeOS or suchlike stops being such a frightening prospect, if you can experiment in a safe room.

Microsoft has made something potentially very complicated, easy and quick and given it to a lot of people; something it is rather good at.


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XP mode in Windows 7 pt 1

Posted by Fiddy On 12:32 AM 0 comments

Windows 7 includes XP Mode. XP Mode is a virtualisation of XP - what you get is a copy of Virtual PC, so you can run it as a completely separate OS. XP lives all nice and safe on your Windows 7 set-up without all the hassle of a multi-boot system.

As well as XP you can install any other PC-compatible OS you like, too. But the big new feature from the marketing angle, and the main reason for its inclusion into Windows 7, is the ability to run XP software that would otherwise throw a fit.

The cynic may sneer that this is a neat way of side-stepping the issue that what was previously Windows-compatible software isn't, and that it is an admission that a real problem exists. That's what a cynic might say.

Vista never really set the corporate market ablaze. Having incompatible apps makes you think twice, even if you do get transparent effects. Hence, XP soldiered on and there are a lot of potential upgrade sales out there. Windows 7 now clears this hurdle.

It's not an ideal solution, providing full XP-compatible support would have been ideal, but this works, and you get all the joy of running multiple virtual operating systems thrown in.

Hang on, though, XP Mode is not a standard part of Windows 7. It's available only for Windows 7 Professional, Enterprise and Ultimate editions. If you want it you'll need to splash out a little more than your Home Premium Edition. So, what exactly can it do and is it worth it?

We spell it with a zed

In a nutshell a virtual system is one which runs inside another operating system in its own little playpen, it can't get out and smear jam on things. Your primary OS is safe from interference and your virtual one operates as if it was the primary one, or at least thinks that it is.

Think of that fine and versatile actor Keanu Reeves who starred in the wonderfully scripted film The Matrix. He starts in a bed of goo living out a virtual life unaware of his actual circumstances. Your virtual OS has no idea it exists on a virtual system hosted by Windows 7. How sad.

Virtualisation works by divorcing the software from the hardware completely, encapsulating your hosted OS within a layer of software (the hypervisor) that handles all the calls to and from the hardware. It creates virtual drives, networks and the rest.

When your virtualised OS accesses the hardware the requests are intercepted and either re-routed invisibly to real hardware or emulated completely in software. Your entire virtual system lives inside one fat file on your hard drive, which the hosted OS thinks is its very own physical hard drive. How sad (again).

Okay, so running an OS inside an OS is fairly neat. What is significant is that since you now have it all wrapped up you can control where it thinks it is, specifically you can present it with any hardware it may want, whether or not the hardware actually exists or not. Hence completely incompatible combinations of software and hardware are possible, Mac on PCs or worse.

There is nothing new here of course, people started mucking about with the concept yonks ago and the delightfully clumsy word virtualisation, with a 'z', was coined at IBM in the 60s, back when computers needed separate rooms.

The technology started life in the world of servers. Here machines are often woefully under utilised, with powerful processors spending a lot of time idling and doing the crossword. Start a few virtual machines and you make better use of your hardware.

One set of hardware can effectively run half a dozen separate servers. Once you've created your virtual machines it becomes easy to move an entire server to another machine too. Just grab the virtual hard drive and shift it across, and bingo. It makes it easy to balance out the load across your kit.

Multiple OSes

Of more interest to us is the ability to host different operating systems on the same hardware, giving you two or more systems in one. Running games consoles on a PC used to be a popular target, but seems to have gone out of fashion now.

Software developers love it too, you can test an OS or application to destruction painlessly. The number of virtual machines you can run is simply limited by processor and drive capacity and not much else. You could create a machine with every version of Windows on it or something equally disturbing. Of course you'll need an OS for each virtual machine, which soon makes multiple Windows ones significantly less attractive.

There is always Linux of course, that's free. Running it on a virtual machine saves you the horror of destroying your Master Boot Record as you partition your drive after inadequate back-up procedures (you know who you are).

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Internet is no longer free.

Posted by Fiddy On 12:27 AM 0 comments

EVERYBODY wants to be connected, and most major airlines in the United States have made bets that in-flight Wi-Fi Internet service will be a profitable sideline, or at least a worthwhile brand enhancer.

As the year started, about 700 commercial airliners were outfitted with Wi-Fi by Gogo, a product of Aircell, which is by far the leading provider of airline Internet connections. That is roughly a quarter of the domestic mainline fleet, excluding regional jets.

The number reflects robust growth for a service that started on an American Airlines plane in the summer of 2008. Gogo is now being offered (or will soon be offered) on eight airlines: American, Delta, AirTran, Virgin America, United, Air Canada, US Airways and Continental. (Southwest Airlines, meanwhile, has been working with another Wi-Fi provider, Row 44, to install a Wi-Fi system on its fleet.)

But no one knows how viable the market for in-flight connectivity can be, given that many passengers, particularly younger ones, resist paying for a Wi-Fi connection. The airlines with Wi-Fi connections have been charging up to $12.95 a flight, depending on the length of the trip, to cover their costs.

Most airlines decline to provide the so-called take rate, or percentage of passengers who choose to pay for the service. But from what I’m told, it has been running at 5 to 7 percent, and is spiking on some flights, like Virgin America’s routes between San Francisco and New York, which attract a lot of business travelers who work in technology industries.

In mid-December, Continental Airlines made a move that further clouded the picture. Continental, which had lagged competitors in embracing in-flight Wi-Fi, announced that it would install Gogo on its fleet of 21 Boeing 757-300 aircraft early this year.

But at the same time, Continental indicated that it was hedging its bets. Continental has also been installing a live in-flight television system, which is now available on 48 of its later-model 737s and is planned for its 757-300s by the end of the first quarter. Those are the same 757s, incidentally, where Continental has decided to install Gogo Wi-Fi.

Continental says it is experimenting with the market. The television system DirecTV offers 95 channels of live television and eight programmed channels, for about $6 a flight. (It is free in first class.)

The DirecTV system also offers a service — free to everyone — called Kiteline, which uses a tiny slice of the broadband spectrum for passengers to send and receive e-mail messages and instant messages. This bare-bones connection does not allow surfing of the Web. But it is free, whereas Gogo’s full-broadband service is not.

Continental’s question is, Will passengers who already have the option of watching television pay for a full broadband connection, or will they be satisfied with the limits of a free e-mail connection?

“Our goal is to try to understand what customers want, and what people are willing to pay for connectivity — which is something that customers are going to be looking for in air travel,” said Jim Compton, Continental’s executive vice president for marketing. “But what does connectivity itself mean?”

There is a lot of money riding on such questions. Aircell and its airline partners say they believe that demand for Gogo will keep growing, especially given the spurt in sales of Wi-Fi-enabled BlackBerrys and other smartphones, which are more convenient to use in cramped airline coach seats than full-size laptops.

“It is dependent to an extent, over time, on hand-held devices,” said Ron LeMay, Aircell’s chief executive. He said that after a sluggish period in the first half of 2009, Gogo was expanding rapidly again.

In the second half of 2009, he said, usage grew “over 10 percent a week, although admittedly a number of those sessions have been promoted sessions” — by which he meant promotional offers for Gogo by other companies marketing to airline passengers.

But he added that paid sessions and revenue had been growing recently by “over 5 percent a week.” Gogo is now looking for more businesses to subscribe to extended plans for traveling employees, rather than depending solely on single transactions in an aircraft cabin. He also said that regional jets, which are increasingly flying longer distances, could be a growth market.

It costs up to $100,000 a plane to install Gogo. Initially, Mr. LeMay said, Aircell paid those costs, but last year the model was changed to require airlines to pay for installation.

As to Continental’s long-term plans, we’ll see how the experiment works out.

“We’re certainly interested in far more than 21 airplanes, but what they’ve committed to at this point is 21,” Mr. LeMay said.

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Zune felling off the market.

Posted by Fiddy On 2:12 PM 0 comments

OK, it's really no shocker that Apple's iPod touch trounced Microsoft's Zune HD in holiday sales. But couldn't the Zune have at least done a little better? Amazon's list of Bestsellers in Electronics has the iPod touch in the second and third spot, (8GB and 32GB models), while the Zune HD (32GB) languishes at number 89.

Sure, the hugely popular iPod touch benefits from Apple's marketing brilliance, the iPhone glow, and the lure of 100,000-plus games and other time-wasters in the App Store. It also has the major advantage of being cool with the younger crowd: Kids want an iPod touch, not a Zune HD.

But the Zune HD, which received favorable reviews from the tech press when it debuted in September, has a lot going for it too. PC World contributor Dan Tynan sums it up nicely:

"From its luscious multitouch OLED screen to its slick social media tools, the Zune HD is as cool as anything that doesn't have an Apple logo. The HD stands for both high-definition radio--the new Zune handles music and data streams from multicasting radio stations--and high-def video. Using an external dock, you can connect the Zune HD to your HDTV and watch movies at 720p. Log on to the Zune Marketplace via Wi-Fi, and you can buy tunes and shows, [and] stream music."

Want more proof? The Zune HD was ranked #22 in thePC World 100: Best Products of 2009.

Unloved Zune

Several factors contributed to the Zune's lackluster holiday showing. First, the MP3 market has reached the saturation point, at least in the U.S.

"MP3 players have been down year over year over the holiday season. The whole category has really been struggling," says NPD Group consumer electronics analyst Ross Rubin, who points out that MP3 functionality is migrating to smartphones.

But the Zune HD isn't your run-of-the-mill media player. And if the MP3 device market is tanking, why is the iPod touch still selling like crazy?

"The Zune HD is a higher-end product, obviously designed to compete with the iPod touch, which has done well for Apple, but which has had the benefit of leveraging the iPhone's success, and applications and [the App Store] ecosystem," Rubin says.

"Microsoft has released some games for the Zune. The device has the Tegra processor, so it's pretty capable from a 3D [gaming] perspective," he adds. But Microsoft has not opened up the Zune to third-party developers the way Apple has with its iPod/iPhone platform.

Other Plans for Zune?

Microsoft didn't exactly go all out to promote the Zune HD to holiday shoppers, which leads one to wonder: What are Redmond's long-term plans for its media player?

"Microsoft has said the Zune, moving forward, is going to be less of an integrated device and service, and more of a media brand available across multiple platforms, such as Xbox, where it already is," Rubin says.

The Zune HD's best features, such as its OLED screen and multitouch interface, may migrate to Windows Mobile devices over the next few years. But the device's future as a standalone media player isn't looking very bright right now.

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